After reading, researching, and desiring one of these super-automatics for years — yes, years — I finally took the plunge and purchased this unit. There were two things that kept me from buying a machine until now: 1. Price 2. Dependability. I kept looking at the other models (you know them) and saw that they had potential problems after 6-12 months. I didn’t want to feel like a sucker when my $500-1000 unit quit working so soon. I also heard that customer service at any of the companies was questionable.

Here is how I addressed BOTH of these issues. I purchased a unit from BedBath&Beyond and spent $700 – 20% discount which (at least where I live in Texas) we receive at our house almost monthly. So a total of $560 + Tax. BB&B also provides an almost limitless return policy on items that aren’t working correctly. I assume that I won’t have any luck if it breaks in 10 years, but I received several assurances that I’m covered for at least several — no questions asks, no dealing with the manufacture.

As far as what I like about the unit. For < $600 I got a unit that is fully adjustable for grind size, grind amount, and coffee amount. In addition it has a by-pass for adding your own coffee grinds (instead of grinding beans internally) which works great for adding decaf for visitors. I’ve been super happy so far, I’ll update this review if I have any issues.

I know that this may sound like a ad for BB&B but it’s not, just wanted to throw the idea out there for someone else that is looking.